Terms & Conditions
Regn Webshop accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will be debited from your account when the item is dispatched.
All amounts are in DKK. Danish kroner and is including VAT.
Regn Webshop uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Regn Webshop delivers on all weekdays, with orders placed before 12.00.
Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.
The complaint does not apply to errors or damage caused by incorrect use of the product.
Regn Webshop will cover return costs to a reasonable extent.
Inquiries should be directed to and complaints should be sent to:
Packages sent on 'cash on delivery' are not accepted.
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our Webshop.
The period is calculated from the day you receive the item.
Return costs are your own responsibility.
Cancellation must be reported to us no later than 14 days after receiving the item, and you must return the shipment no later than 14 days after the cancellation.
The condition of the item when you send it back:
You can try the product in the same way as if you tried it in a physical store. You must also deliver it back in the original packaging, as well as with hangtags/labels.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full amount back, you must therefore do the same as you can in a physical store. You may try the product, but not actually use it.
Appeal options - overview and links:
If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our e-mail address: firstname.lastname@example.org